Buyer Protection

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

 

Current accepted payments include:

  • Visa
  • MasterCard
  • QIWI
  • Western Union
  • Bank transfer

You can also pay with select debit cards including:
Maestro

  • Maestro

 

The following cases are not covered by Buyer Protection:

Fraudulent charges to a credit card. If you notice any charge to your account that you did not authorize, report it to your credit card company.
Claims that an item was not delivered when the shipping company’s records show that it was
Claims that an item is not as described when the seller can prove that it is.
Items that were delivered and are as described but the buyer no longer wants. However, if the seller offered the “Extra Returns” guarantee, you will still be protected.

 

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